Hello, we are the change lab...
We specialise in user research and behaviour change for:
- health inequalities
- health behaviours
- health service design (digital and non-digital)
- sustainability and sustainable service design
- transport
- active travel
- stakeholder engagement
The change lab works with a wide range of partners. Including charities and research and design agencies. We also often collaborate with other independent businesses and freelancers on projects.
Who is the change lab?
Hi, I am Kat. I am user researcher and behaviour change specialist. My work draws on design-led approaches to tackling inequalities. I help organisations and the people they serve to reach their goals.
I have used psychology and behaviour change to tackle real world problems for 15+ years.
I focus on sensitive and taboo topics. I often work with people facing systemic barriers to good health and wellbeing.
Care and equity should sit at the heart of design research. These principles deeply shape how I work with people in research projects.
I also occasionally rant about un-inclusive procurement processes and ideas for improving them.
If you have a project that needs my skills please drop me an email katherine [at] thechangelab.co.uk
Our services
User research
User research
User research
We run research that explores people's contexts, experiences and needs. We provide design teams with practical advice on what should be improved to better meet user needs.
We have experience in:
- ethnographies
- diary studies
- observations
- 1-1s
- workshops
- surveys
- literature reviews
- chats with professionals
Our work centres on inclusion and equity. We always include diverse perspectives and follow inclusive research principles.
Co-design
User research
User research
We often run co-design projects. Developing ideas with the people who will use a service.
Our co-design often involves a mix of 1-1 sessions and workshops and we often also co-design with professionals and your team.
We have run co-design projects around:
- health information,
- patient education,
- design of transport and active travel services,
- education and careers.
We can help mock up prototypes for co-design too.
Behaviour change
Impact evaluation
Impact evaluation
We use behavioural science to help organisations understand and overcome barriers to change.
We can provide:
- behavioural reviews of websites and services
- training in behavioural science
- lunch and learns to help inspire your team
- expert behavioural insights to a wider project team
- behavioural research
- behavioural design advice
We use behavioural insights in a human centred and empowering way.
Impact evaluation
Impact evaluation
Impact evaluation
We help you think through, understand and measure your impact.
We have a full range of impact evaluation skills, including:
- theory of change / impact frameworks
- selecting metrics / KPIs
- designing surveys, interviews and experiments
- running evaluations
- secondary data analysis